Refund and Returns Policy

1. Overview

At Kiltnclothings LLC, we want customers to feel comfortable and confident when shopping with us. This Refund and Returns Policy explains the conditions that apply to eligible returns, exchanges, refunds, damaged or incorrect items, and order cancellation requests.

Please review this policy before requesting a return or sending any merchandise back to us.

2. Return Window

Eligible merchandise may be requested for return within 30 days from the date of delivery.

A return request should be submitted within this period and the merchandise must satisfy the eligibility requirements described in this policy.

Return requests submitted after the applicable return period may not be accepted unless Kiltnclothings approves an exception or applicable law requires otherwise.

3. Return Eligibility

To qualify for a standard return, merchandise should generally be in substantially the same condition in which it was received.

Eligible returned merchandise should be:

• Unworn
• Unwashed
• Unused
• Unaltered
• Free from stains, odors, damage, or visible signs of wear
• Returned with original tags attached where applicable
• Returned with original packaging where reasonably applicable
• Accompanied by sufficient order or purchase information

Returned merchandise may be inspected before a refund or exchange is approved.

4. Non-Returnable Items

Unless otherwise required by applicable law, certain items may not qualify for a discretionary return.

These may include:

• Items clearly marked as Final Sale
• Gift cards
• Personalized or customized products
• Merchandise that has been worn or washed
• Altered merchandise
• Items damaged after delivery through customer use or improper handling
• Merchandise missing required tags or components where applicable
• Items returned outside the applicable return period

A product page, promotion, or sale may also state additional return conditions applicable to specific merchandise.

5. How to Start a Return

Please contact Kiltnclothings before sending merchandise back.

To request a return, email: hello@kiltnclothings.store

Please include:

• Your full name
• Your order number or other order information
• The product or products you wish to return
• The reason for the return
• Photographs where relevant to a damaged, defective, or incorrect-item request

If the return is eligible, we will provide the applicable return instructions and return destination.

6. Return Address

Please do not automatically send returned merchandise to our listed business address.

The business address displayed on our website is not automatically an authorized merchandise return destination.

Contact us before shipping your return and follow the instructions provided for your specific return request.

Merchandise sent to an unauthorized location may experience processing delays or may not reach the appropriate return destination.

7. Return Shipping

For standard discretionary returns, customers are generally responsible for applicable return shipping costs unless Kiltnclothings states otherwise.

Different arrangements may apply if merchandise was delivered damaged, defective, or materially different from what was ordered.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.

Kiltnclothings cannot confirm receipt of a return until the merchandise has actually been received at the authorized return destination.

8. Refunds

After an authorized return is received, the merchandise may be inspected to determine whether it satisfies the applicable return requirements.

If the return is approved, the applicable refund will generally be issued to the original payment method unless another method is required or separately agreed upon.

After a refund has been initiated, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original shipping or delivery charges may be non-refundable for discretionary returns unless Kiltnclothings states otherwise, the issue resulted from our error, or applicable law requires a different result.

9. Exchanges

Exchange availability depends on current inventory, product style, size, color, variation, and other stock conditions.

If you would like another size, color, or product, please contact Kiltnclothings before returning the original merchandise.

In some circumstances, the most efficient option may be to return an eligible product for a refund and place a new order for your preferred item.

Exchange availability cannot be guaranteed.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after discovering the issue.

When contacting us, please provide:

• Your full name
• Your order information
• The affected product
• A description of the issue
• Clear photographs where reasonably helpful to document the problem

After reviewing the request, available resolution options may include a replacement, exchange, refund, or another appropriate solution depending on the circumstances.

11. Sale and Promotional Items

Discounted or promotional merchandise may remain eligible for return if it otherwise meets this policy unless the item was specifically identified as Final Sale or non-returnable at the time of purchase.

Merchandise clearly marked Final Sale may not qualify for a discretionary return unless applicable law requires otherwise.

12. Order Cancellations

If you wish to request cancellation of an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

If cancellation is no longer possible, you may need to wait until the order has been delivered and then request an eligible return under this policy.

If Kiltnclothings cancels an order after payment has already been collected, the applicable payment will be refunded.

13. Shipping Delays and Unshipped Orders

Shipping and delivery timing may be affected by inventory availability, fulfillment operations, carriers, weather, holidays, destination, address issues, and other circumstances.

If an order cannot be shipped within the applicable promised or required timeframe, Kiltnclothings will handle any required delay notice, customer consent, cancellation, or refund in accordance with applicable requirements.

14. Gifts

If merchandise was purchased as a gift, return eligibility remains subject to the conditions stated in this policy.

We may request sufficient purchase or order information before processing a gift-related return.

The available refund or exchange method may depend on the original transaction and the circumstances of the request.